Terms and Conditions.

1. OVERVIEW

This website is operated by Havn. Throughout the site, the terms “we,” “us,” and “our” refer to Havn. By accessing our website and purchasing from us, you engage in our Service and agree to be bound by the following Terms and Conditions. These terms apply to all users, including but not limited to browsers, customers, merchants, vendors, and contributors of content.

By using our website, you agree to these Terms & Conditions. If you do not agree, you must discontinue use immediately. Any new features or tools added to our store will also be subject to these terms. We reserve the right to update or modify these terms at any time. It is your responsibility to check for updates periodically.

Our store is hosted on Shopify Inc., which provides the platform for our e-commerce services.

2. ELIGIBILITY & ACCEPTANCE OF TERMS

By using our website, you confirm that:

  • You are at least the age of majority in your jurisdiction or have obtained parental consent.
  • You will use this website lawfully and in accordance with these Terms.
  • You will not use our services for fraudulent, illegal, or unauthorized purposes.
  • You will not transmit malicious code such as viruses, worms, or spyware.

Violation of these terms will result in immediate termination of services.

3. GENERAL CONDITIONS

We reserve the right to:

  • Refuse service to anyone, at any time, for any reason.
  • Modify or discontinue any product or service without notice.
  • Limit quantities of products per customer or household.
  • Cancel or reject any orders suspected of fraud or resale.

All user content submitted (excluding payment details) may be transferred unencrypted across networks for processing. Payment details are always encrypted during transactions.

4. ACCURACY & TIMELINESS OF INFORMATION

We do our best to ensure all content on our website is accurate and up-to-date, but we do not guarantee it. Information on this site is for general purposes only and should not be solely relied upon for decision-making. Any reliance on this material is at your own risk.

We reserve the right to modify product descriptions, pricing, and service availability at any time.

5. PRODUCTS & SERVICES

  • Certain products may be available exclusively online and in limited quantities.
  • We strive to display accurate colors and images, but we do not guarantee that your screen will reflect them perfectly.
  • We reserve the right to limit product sales based on location, customer history, or business discretion.
  • We do not guarantee that product quality will meet personal expectations.

6. PRICING & BILLING

  • Prices are subject to change at any time without notice.
  • We reserve the right to cancel or limit orders suspected of bulk purchasing, fraud, or resale.
  • If your order is canceled, we will notify you via email.
  • You agree to provide current and accurate billing information for all transactions.

For further details, refer to our Refund & Return Policy.

7. PAYMENT & SECURITY

We use third-party payment processors, including Shopify Payments, Razorpay, PayU, and PayPal. By making a purchase, you agree to their terms and security policies.

  • All transactions are encrypted and secure.
  • We do not store credit card details.
  • We are not responsible for payment failures, processing delays, or technical errors from third-party payment providers.

If you encounter payment issues, please contact us at havnshopin@gmail.com.

8. SHIPPING & DELIVERY

  • We process and dispatch orders within the estimated timeframes mentioned on our website.
  • Shipping delays may occur due to unforeseen factors such as weather, logistics disruptions, or high demand.
  • Once shipped, we are not responsible for delays or lost packages caused by the courier service.
  • Customers must ensure that the shipping address is accurate.
  • If an incorrect address is provided, customers will be charged a re-delivery fee.

For more details, see our Shipping Policy.

9. REFUND & RETURN POLICY

  • Refunds or replacements are provided only in case of damaged, defective, or incorrect items.
  • Returns must be requested within 24 hours of delivery.
  • An unboxing video of the sealed package is required as proof.
  • Custom-made products are not eligible for return or refund unless a manufacturing defect is confirmed.
  • COD orders are not eligible for refunds.

For more details, see our Refund & Return Policy.

10. USER COMMENTS & FEEDBACK

If you submit reviews, suggestions, or creative ideas, you agree that:

  • We may use them without restriction.
  • We are not obligated to respond, pay compensation, or keep them confidential.
  • We may remove offensive or inappropriate content at our discretion.

11. PROHIBITED USES

You are prohibited from using our site:

  • For fraudulent, illegal, or harmful activities.
  • To violate intellectual property rights.
  • To spread misinformation, spam, or malicious software.
  • To interfere with the security of our website or any other network.

Violating these terms will result in immediate account termination.

12. DISCLAIMER OF WARRANTIES & LIABILITY

  • We do not guarantee uninterrupted, error-free service.
  • We are not responsible for data loss, inaccuracies, or service failures.
  • We are not liable for direct, indirect, or consequential damages resulting from the use of our website or products.
  • Our maximum liability is limited to the purchase price of the product.

13. INDEMNIFICATION

You agree to indemnify and hold Havn, its affiliates, officers, employees, and partners harmless from any claims arising from:

  • Your violation of these Terms.
  • Your infringement of any third-party rights.
  • Your misuse of our services.

14. SEVERABILITY

If any part of these Terms is deemed unenforceable, the remaining terms shall still apply.

15. TERMINATION

We reserve the right to suspend or terminate access to our services if you violate these Terms.

16. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, form the complete agreement between Havn and its users.

17. CHANGES TO TERMS & CONDITIONS

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated terms.

18. CONTACT INFORMATION

For any questions regarding these Terms, contact us at:

Email: shophavnin@gmail.com